Our Policies.

Reservation Time

Departure times are scheduled in advance to ensure the timely and efficient operation of our Picture Perfect Experiences. Hence it is very important that all guests arrive on time to avoid a delayed departure.  Any guest arriving late will not be issued a refund but rather we will adjust the overall experience for the time allotted prior to the next reservation or gladly reschedule them for a later date. 

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Experience Time

Please note that the time reserved for your reservation is based on total “Experience Time” and is the total time that we block on our calendars for your adventure experience. The time for you and your party is NOT the “Exact Ride Time”.  Exact ride time will vary based on the time it takes you and your group to  complete waivers, helmet fittings, mount Horses/be assigned an ATV, and complete safety and ride instruction briefing. 

Bad Weather Policy
Picture Perfect Adventures is open unless there is inclement weather, such as but not limited to rain and/or lightning storms within 10 miles of our facility and trails, in this case guest will be evacuated to the Barn or Main Office/Welcome Center for safety purposes. Guests will be entitled to a Rain Check only for the adventure/experience that was not completed due to weather conditions. There is no expiration date on Rain Checks and they must be presented upon the scheduled return visit without exception. Only Guests, who have not yet started any portion of any course, will be entitled to a refund.

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Waiver Policy
Under State Law all Guests and Eligible Riders must read and complete a waiver and experience forms, without exception. Guests under the age of 18 must provide a signed and completed waiver form from their parent or legal guardian in addition to their own if they are eligible for the horseback riding or ATV adventures/experiences. Waiver forms can be completed at the Park or accessed and printed and/or signed digitally from our website (under the Waivers heading) at www.pictureperfectexperiences.com

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Cancellation PolicyGuests are free to cancel any reservation made up to 48 hours prior to their scheduled departure and receive a full refund. Guests making a cancellation request within 24 hours of a previously scheduled reservation will only be entitled to reschedule their visit for a later date and if not will receive a refund of 30% of their reservation cost less credit/debit fees and taxes.

Conduct Policy
Picture Perfect Adventures, LLC does not permit smoking, alcoholic beverages, or bad language, and reserves the right to remove Guests from any ride/adventure/experience at any time, without refund, for bad behavior and/or failure to follow all posted Park rules and verbal instructions from our Guides at all times without exception. As a courtesy to others, all rides/experiences have a max of up to one hour to complete the guided trails (prorated for the other course) and return their safety gear, such as helmets and goggles to the Office and/or Welcome Center. These policies are in place to ensure both the safety and enjoyment of your Picture Perfect Adventure. 

PRIVACY POLICY, Ellijay, GA 

This privacy policy sets out how Picture Perfect Adventures, LLC uses and protects any information that you give Picture Perfect Adventures, LLC when you use this website. Picture Perfect Adventures, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Picture Perfect Adventures, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11/01/2022. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect

We may collect the following information

• name

• contact information including email address

• demographic information such as post code, preferences and interests

• other information relevant to customer surveys and/or offers\

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What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

• We may use the information to customize the website according to your interests.

• We may provide your information to our third party partners for marketing or promotional purposes.

• We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.